CANCELLATION & PAYMENT POLICY

 

CANCELLATION & PAYMENT POLICY:
Please note that we highly recommend Travel Insurance to all guests.

Standard Policy: 7-day cancellation policy – Guests can cancel free of charge until 7 days before arrival. Guests will be charged the total cost of the reservation 7 days prior to arrival or if they cancel within the 7 days before arrival. If the guest doesn’t show up, they will be charged the total price of the reservation.

Exceptions: Easter | Noosa Triathlon Weekend | Christmas/New Year | School holidays | Public holidays | Group bookings – Cancellation or Amendment of bookings 14 days or more prior to arrival – Free. You’ll be charged a non-refundable prepayment of the total cost of your reservation 14 days prior to your arrival date. 

If a cancellation is mutually agreed by the guest and the property within the policy period – There will be no refund unless and until the apartment can be re-let for the total period of the original booking.

A cancelation fee of $50 will be deducted from the deposit before a refund is made. No Refunds will be issued to guests that are a ‘no-show’ or already in-house.

2.76% surcharge applies to AMEX payments.

***Noosa River Retreat accept no responsibility for any illness, (including COVID-19 and close contact to COVID-19 cases) or injury incurred that may stop you from travelling or arriving at this destination**

 

We look forward to meeting you and hope your stay at Noosa River Retreat is an enjoyable one.