Frequently Asked Questions

Check-in is available from 2:00 PM onwards. Check-out is strictly before 10:00 AM.

• Monday to Thursday: 9:00 AM – 5:00 PM
• Friday: 9:00 AM – 3:00 PM
• Saturday: 9:00 AM – 12:00 PM (Noon)
• Sunday & Public Holidays: Closed (Self/After-Hours Check-In Available)

Late check-out is subject to availability and can be arranged for a fee of $49.00. Please contact reception in advance to check availability.

If you plan to arrive outside of our regular office hours, self-check-in is available. You will automatically receive an email and SMS with step-by-step check-in instructions once your apartment is ready on your arrival date.
Note: If you booked through a third-party website (such as Booking.com or Wotif), please ensure we have your direct mobile number and email address so we can send your access details.

Yes! If you arrive in Noosaville before 2:00 PM, we are more than happy to store your luggage safely at reception while you explore the local area.

We offer boutique, fully self-catering, non-serviced one-bedroom apartments set amidst tropical gardens.

Our apartments have a strict maximum occupancy of 2 guests MAX. This includes adults, teens, children, toddlers, and infants/babies.

Each self-contained apartment includes full kitchen facilities, private living spaces, and air conditioning. We provide a complimentary starter amenities pack for your first night, including body wash, hand wash, and shampoo. Nearby supermarkets (Woolworths and Aldi) are within walking distance for additional supplies.

Yes, complimentary Wi-Fi is provided in all apartments. You will find the Wi-Fi network and access password on the open page of the guidebook inside your apartment.

Pool towels are available for hire from reception for $5.00 per stay.

Twin bedding configurations are available in two specific apartments only and incur an additional setup fee of $40.00 per stay. Please request this at the time of booking.

Yes, every reservation includes one complimentary undercover parking space. Dedicated visitor spaces are also available for oversized vehicles. Parking entrance is located via Reef Street.

We are located at 243 Weyba Road, Noosaville QLD 4566 (vehicle entry via Reef Street). We are situated right on the Noosa Loop, just minutes from the Noosa River foreshore and Gympie Terrace.

• Public Buses: Local Noosa bus stops are right nearby (flat $0.50 fare).
• Bicycle Hire: Rent a bike directly from us for $20.00 per day.
• Noosa Ferry: Catch the ferry from Stop No. 5 at Terrace Marina, just an 8-minute walk from the property.

Yes, door-to-door shuttle transfers can be booked via Con-X-ion. For private airport transfers from Sunshine Coast or Brisbane airports (as well as trips to local attractions like Australia Zoo or Spirit House), we recommend Niche Luxury Transfers.

• Standard Bookings: Free cancellation up to 7 days prior to arrival. Cancellations within 7 days or no-shows are charged the full reservation amount.
• Peak / Holiday Periods (Easter, Noosa Tri, Xmas/New Year, School Holidays, Public Holidays): Free cancellation up to 14 days prior to arrival. Cancellations within 14 days or no-shows are charged the full reservation amount.
• Note: A standard $50.00 cancellation or change administration fee applies to processed refunds.

Full payment is processed automatically from your nominated credit card 7 days prior to arrival (or 14 days prior during peak/holiday periods).

No, we are a cash-free property. All reservations require a valid credit card. (An AMEX surcharge of 2.75% applies).

Yes, a $200.00 credit card pre-authorisation is held upon check-in. This is released following room inspection, return of keys, and confirmation that all house rules and noise policies were respected.

Noosa River Retreat is a 100% non-smoking and non-vaping property.

We do not allow pets on the grounds. Service animals are accepted.

No, we do not accept Schoolies bookings or guests under 18 years of age without adult supervision.

We strongly recommend guests obtain comprehensive travel insurance to cover unexpected delays, medical issues, or weather disruptions.